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How to Order


Know which product you want? This is where you’ll find the information you need to complete your order.

Upload your artwork when placing an order or click on “Upload Artwork” in the footer menu. You may also orders. All orders must be sent to rosi@perpetual-message.com in the form of a PDF attachment. Your order number must be placed in the subject line of the art email. Failure to include your order number or providing any formats other than pdf may result in processing delays.

For general customer inquiries or changes on existing orders, contact Maggie Ricart at maggie@perpetual-message.com

Order Minimums

All imprinted orders require minimum quantities as listed throughout the catalog. Less than minimum orders may be accepted on most orders for an additional charge. Contact Maggie to find out if the less then minimum option is available for a specific item.

Inventory Promise

From the tried and true to the innovative and unique, we have products for your promotional needs.

We are committed to ensuring inventory availability on every one of our products. So the item you want is available when you need it. In the unlikely event that we lack inventory to support your order, we will work with you to find a solution.

 

Artwork Requirements:

If you would like a specific size, please note it when ordering. We will work with you to determine the most appropriate size for your imprint. If no imprint area is indicated, we reserve the right to decorate in the area most suitable for the artwork and method specified.

 

Accepted Artwork Files

Adobe Illustrator (AI) file, vector format with all text converted to outlines. Please save as .eps or native .ai file. Artwork clean-up, touch-ups, typesetting or resizing is free, but is not available on SureShip® orders.

 

PMS Color Matching

Contact Maggie at maggie@perpetual-message.com for PMS color matching availability and cost. However PMS matching is not available for any four-color process method.

 

Artwork on File

Artwork is kept on file for up to 18 months. Re-orders must contain the customer number, PO number, and/or previous order number plus a copy of the artwork to ensure the correct artwork is pulled. Art files greater than 18 months must be resubmitted.

 

Order Acknowledgement for Imprint Orders

After receiving your order, we will send you an Order Acknowledgement. Please read carefully and contact us immediately if corrections and/or changes are necessary. All changes must be confirmed in writing.

 

Customer Approval

We must receive your proof approval and shipping information before production commences. Once approval is received, any changes to an order may incur additional costs and production time. The following proofs are available:

Standard proof provided: A PDF proof file will be e-mailed to you for approval

Call for Paper Proof availability. Paper proofs, if available, are provided upon request and may in cure an additional cost.

Product Proof: Product proofs can be shipped using our standard 5-day ship when requested. All item & shipping costs apply. Depending on order size and imprint type, we may require a product proof.

 

Cancellations

Orders can be canceled only prior to imprinting or production. Charges will still apply to any product proofs received prior to order cancellation.

 

TERMS

Authorization & Indemnification – By placing an order with Perpetual Artist, Co., you represent and warrant that you have the authority to order, purchase and /or distribute merchandise containing the names, trademarks, logos, copyrights, etc. identified and/or submitted with your order. You also agree to indemnify, defend and hold harmless Perpetual Artist, Co., its affiliates and representatives, from and against all claims, liabilities and expenses (including attorney fees), arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will remain in effect after delivery of your order.

Catalog Products/Photography – Due to the nature of ceramic, tiny imperfections and slight variations in the material should not be perceived as defective. Measurements and ounces are approximate and may vary slightly. Registration of multiple color imprints may vary up to 1/16”. These variations and tolerances are within industry standards and therefore must be considered acceptable.

Copyrights – Products in this catalog may be patented, have patents pending or be subject to various copyright and/or property rights of its owners and principals. These products may not be reproduced in any way (in whole or in part) without express written permission.

General Disclaimer – Perpetual Artist, Co. cannot be liable for delays in delivery or product availability due to customs, shipping or natural disasters. Perpetual Artist, Co. reserves the right to make slight spec changes to enhance product quality or performance. Decorating methods and location sizes are subject to change.

Inventory – In the unlikely event that we lack inventory to support your order, we will work with you to find a solution.

Liability – All merchandise becomes the customer’s property upon delivery to the freight carrier.

Logo Disclaimer – Logos shown on this website are for illustrative purposes only, do not imply endorsement and are not for sale except by authorized owner. By submitting order and artwork to Perpetual Artist, Co. the customer represents that the use or display of artwork will not violate any applicable laws or client restrictions. Customer hereby agrees to hold Perpetual Artist, Co. harmless of all claims.

Over/Under Runs – We reserve the right to ship +5% of the quantity ordered and invoice accordingly. Exact quantities may also be available at an additional charge. Contact Maggie at maggie@perpetual-message.com for exact quantity availability on specific products. Specify on PO if exact quantities are needed.

Product Warranty – All items are warranted against defects in material and workmanship for a period of three months from date of shipment. In the event of a breach of warranty, buyer’s sole and exclusive remedy is a return of the item for repair or replacement. Perpetual Artist, Co. disclaims all other warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.

Credits – Unused and/or unclaimed credits will be reserved/voided after 6 months.

Pricing – Prices are subject to change without notice.

 

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